E-commerce conditions for Limfjords Camping and Water Park
Terms and conditions
In the following you will find useful information in connection with the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more. When LIMFJORD is written below, it is used as a synonym for Limfjords Camping og Vandland
Amount owed
Should you have an outstanding amount, the amount must be redeemed by purchasing goods within 24 months.
Payment
All prices stated in LIMFJORD’S online booking system, like everywhere else on the website, are stated in Danish kroner including VAT and all taxes, unless otherwise stated and clearly stated in the situation in question.
Payment is made by using one of the approved payment/credit cards in online booking, including Dankort, Visa, MasterCard and Diners. There is no fee imposed on trading that takes place through online booking.
Information about trading on the Internet
You can safely shop on the internet through our online booking system. As a consumer, you are basically protected against any misuse of your credit card on the internet, therefore there is no deductible for misuse of your payment card via the internet. You can read more about how you, as a consumer, should deal with online payments on the following websites: www.betaling.dk, www.fdih.dk.
Shipping and delivery
When booking and paying for a cabin, a rental tent, a space for your own tent, or a space for your own caravan, you will be presented with a contract from LIMFJORD, in which the accounting for your purchase appears. The contract can be printed from the website after the booking has been completed, and can also be sent via e-mail immediately after the purchase, if the correct e-mail address has been provided by the buyer
Delivery of the ordered product takes place upon arrival at LIMFJORD on the day of arrival (and is completed upon departure on the day of departure). Both of these times are stated in the above contract.
Right of withdrawal and refund
You have the option to cancel your booking under the following conditions:
If you cancel within 14 days of the order being placed, the entire amount will be refunded.
Unless you are within the days below.
Otherwise, the following applies.
If you cancel more than 30 days before arrival, you will be refunded the entire amount with the exception of an administration fee of DKK. NOK 250.
If you cancel less than 30 days and more than 7 days before arrival, you can get half of the amount refunded.
If you cancel less than 7 days before arrival, you will lose the entire amount paid.
Limfjords Camping can cancel a booking in the event of an error in the system
Limfjords Camping reserves the right to cancel a booking at any time if it turns out that there has been a system error which affects any price and other conditions which have resulted in the customer being able to book something that should not be possible under normal conditions
Registration of information
LIMFJORD registers your name, address, e-mail and other information provided in connection with the purchase in its customer register. The information is not passed on, but LIMFJORD keeps the registration for 5 years
LIMFJORD uses server-side cookies and a secure connection to ensure the security of the information you provide on the site.
When paying by credit card, the registration takes place via a secure server, where the information is encrypted before being sent over the internet
Complaint processing
If for some reason you do not receive your contract, which confirms your purchase, and you have not received an error message from the system, you can write to the address or phone number below.
Complaints about the booking process, the booking itself or the product (the stay) must be made within a reasonable time after you have discovered the error or should have discovered the error during a general review of your contract. You can complain in writing or orally. One year after receipt of the goods (stay), the right to complain ceases in accordance with section 83, subsection of the Purchase Act. 1, unless otherwise agreed.
When LIMFJORD receives your complaint about a product, the complaint is processed as soon as possible. LIMFJORD will decide whether the item received should be refunded, exchanged or whether a price reduction should be given.
Company information
Limfjords Camping and Water Park Ålbæk Strandvej 5
7860 Spøttrup
Phone: 97560250
Email: camping@limfjords.dk
cvr. 39289482
